OVERVIEW
The use of this website and/or our services constitutes your agreement to the following terms and conditions: If you do not agree with any of these terms and conditions, please do not use this Website or our services. If you are under the legal age of consent for your respective district, you are not allowed to access or use this Website or our services. You acknowledge and agree that you must be of legal age to purchase any of our products or services available on this Website or otherwise.
By submitting an order and/or payment, you acknowledge that you have read and understood these terms and conditions. You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and cupplesandleon.com.
DEFINITION OF TERMS
- “Website” refers to all online content on cupplesandleon.com website pages.
- “Customer,” “You,” “Yours” refers to you and/or any other person submitting an order to cupplesandleon.com on your behalf.
- “Company,” “We,” “Our” refers to Cupples & Leon, a company registered under the laws of the State.
- “Product or Services” refers to all services and products provided by Cupples & Leon to customers in accordance with their orders.
- “Order” refers to a request made via phone, email, or the Website to purchase services or products provided by Cupples & Leon. Orders are confirmed upon receipt of a down payment via check, credit card, cash, bank wire transfer, Western Union, or PayPal transfer.
OUR SERVICES
It is important that you carefully read and understand our refund policy to be fully aware of the privileges and limitations governed by Cupples & Leon’s policy. It is your obligation to review these Terms and Conditions before submitting any order and/or payment to this Website.
RETURN POLICY
We do not accept returns on fulfilled orders due to the nature of our services and products.
If changes are required to ensure quality standards—such as editing, proofreading, or content alignment with order specifications—we have a revision process in place. Our priority is customer satisfaction, and we will conduct a thorough internal review and revise or recreate the content at no additional cost if the final product does not meet the specified requirements.
REVISIONS
Each service package has its own revision policy, as detailed in the description of each individual package.
- Revisions are available within 5 to 10 days of the order reaching the “Waiting for Customer Approval” status in our Order Management Platform.
- The specific revision period depends on the ordered package.
- Customers can request revisions by emailing their assigned Project Manager to ensure their original requirements have been met.
- Once the order is fulfilled, customers have full ownership of the content and may make personal edits before publishing, as all content is delivered in an editable format.
REFUND POLICY
We handle refunds on a case-by-case basis and always aim to resolve customer concerns.
Refunds may be granted under specific circumstances, including but not limited to:
- If the order has not yet been allocated or started at the time of the refund request.
- If we fail to meet an agreed-upon delivery deadline after at least three documented attempts to contact us.
- If the delivered work does not comply with the documented project requirements.
Refund Processing:
- Refunds take between 5 to 15 days to process and reflect in the customer’s account.
- Refund requests will be reviewed by our support team, and confirmation of approval will be provided.
- Refunds will be issued only through the original payment method used for the order.
We offer refunds only in exceptional cases under the specified conditions mentioned above.
