Terms & Condition

INTRODUCTION

Welcome to Cupples & Leon—your trusted partner in book publishing and writing services. By accessing and using cupplesandleon.com (the “Website”) and engaging with our services, you agree to the following Terms and Conditions. Please read these terms carefully. If you do not agree with any part of these terms, please do not use our Website or services.

By placing an order with Cupples & Leon, you confirm that you have read, understood, and agreed to these Terms and Conditions.

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DEFINITION OF TERMS

• “Website” refers to cupplesandleon.com and all its associated pages and content.
• “Customer,” “You,” “Your” refers to any individual or entity placing an order with Cupples & Leon.
• “Company,” “We,” “Us,” “Our” refers to Cupples & Leon, a professional book publishing and writing services provider.
• “Order” refers to a customer request for our services, made through our Website, email, or phone.
• “Services” include, but are not limited to, book writing, editing, proofreading, formatting, design, publishing, and marketing services.
• “Deliverables” refer to any content or materials we provide to the customer as part of our services.

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ELIGIBILITY

By using this Website and placing an order, you agree that:

1. You are at least 18 years old or of legal age in your jurisdiction.
2. You have the legal authority to enter into a binding agreement.
3. The information you provide is accurate, complete, and current.

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ORDER PROCESS

1. Placing an Order: Orders can be placed via our Website, email, or phone. You must provide clear project details, including service requirements and deadlines.
2. Order Confirmation: Orders are considered confirmed once payment is received through accepted methods (credit card, bank transfer, PayPal, etc.).
3. Project Execution: Work begins once we receive payment and all project specifications are finalized.

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SERVICES WE OFFER

1. Book Writing & Ghostwriting: Custom book creation across all genres.
2. Editing & Proofreading: Ensuring clarity, coherence, grammar, and style accuracy.
3. Formatting & Design: Professional layout and cover design for print and digital platforms.
4. Publishing: Assistance with ISBN registration, distribution, and platform optimization.
5. Marketing: Promotional strategies to increase book visibility and reach your audience.

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REVISIONS POLICY

1. Eligibility for Revisions: Revisions are included in every package and must adhere to the original project scope.
2. Revision Timeline: Customers may request revisions within 10 business days of receiving the deliverables.
3. Revision Process:
   • Revisions can be requested by contacting your assigned Project Manager.
   • Revisions are limited to the original project specifications. Major changes outside the initial scope may incur additional charges.

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PAYMENT POLICY

1. Pricing: Service fees are detailed on the Website or as provided in a custom quote. Prices are in USD unless otherwise specified.
2. Payment Methods: We accept major credit cards, bank transfers, PayPal, and other secure payment options.
3. Payment Terms: Full or partial payment (as specified) is required before we begin working on your project.

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REFUND POLICY

Refund requests are handled on a case-by-case basis under the following conditions:

1. Eligibility for Refund:
   • If the order has not been assigned or started.
   • If the deliverables do not meet the documented project requirements.
   • If we fail to deliver the service after three documented attempts to contact us.
2. Non-Refundable Services:
   • Completed work and delivered products.
   • Custom book writing, editing, or design services once fulfilled.
   • Rush orders and expedited services.
3. Refund Process:
   • Refunds are processed through the original payment method.
   • Refunds may take 5 to 15 business days to reflect on your account.

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OWNERSHIP & COPYRIGHT POLICY

1. Customer Ownership: Upon full payment, all intellectual property rights to the deliverables are transferred to you.
2. Company Rights:
   • We may retain anonymized copies of work for quality control or promotional purposes unless confidentiality is requested in writing.
   • We reserve the right to refuse projects that violate intellectual property laws or contain inappropriate content.

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CONFIDENTIALITY AGREEMENT

1. Customer Privacy: All information you share with us remains confidential and will not be disclosed without your consent, except as required by law.
2. Non-Disclosure: We will not share your book concept, manuscript, or personal information with any third parties.

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DELIVERY POLICY

1. On-Time Delivery: We strive to meet all agreed-upon deadlines. If unforeseen circumstances cause a delay, we will notify you promptly.
2. Delivery Method: Final deliverables are provided via email or through a secure download link.

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LIABILITY LIMITATION

1. No Guaranteed Outcomes: While we strive for excellence, we cannot guarantee specific sales figures or publishing success.
2. Liability Cap: Our maximum liability shall not exceed the total amount you paid for the service.
3. Third-Party Platforms: We are not responsible for issues arising from third-party publishing platforms (e.g., Amazon KDP, IngramSpark).

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TERMINATION OF SERVICES

We reserve the right to terminate services under the following conditions:

1. Non-Payment: Failure to provide payment as agreed.
2. Policy Violation: Breaching these Terms and Conditions.
3. Inappropriate Conduct: Abusive language or behavior towards our team.

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AMENDMENTS TO TERMS

We may modify these Terms and Conditions at any time without prior notice. Updated terms will be posted on our Website, and continued use of our services constitutes acceptance of these changes.

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GOVERNING LAW

These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.

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CONTACT US

For questions or concerns, reach out to us at:

Cupples & Leon
📧 Email: info@cupplesandleon.com
🌐 Website: cupplesandleon.com